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Our Newsletter


Shipping, Payments & Returns

 

Accepted Credit Cards
Q. Which Credit Cards does St Roger Abbey accept? 

A. We accept Visa, Master Card, Discover, and American Express.
You may also process Credit Cards through the Paypal Payment Process, or use your Paypal Account directly.

Credit Card Services

 

Credit Card Security
Q. Is it safe to enter my credit card information on St Roger Abbey's web site?

A. To insure the safety of your credit card information, St Roger Abbey uses Secure Socket Layer technology (SSL).

Customer Privacy
Q. Does St Roger Abbey share customer information with third parties?

A. St Roger Abbey does not share customer information with third parties under any circumstances. We value our customers and honor their privacy. 

 

Shipping in General

Q. Where does St Roger Abbey ship its items?

A. We can ship to the 48 contiguous United States. Note that there may be some restrictions on certain products.

When you place an order, we will estimate shipping and delivery dates for you based on the distance from us to you.

If you place on order on Friday, typically, your order will ship the following Monday. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.Please also note that the shipping rates for many items we sell are weight-based, and size is also taken into account.

Phone Ordering
Q. If I do not have Internet access or do not wish to use my credit card online can I place an order over the phone?

A. Please feel free to place your order over the phone. The number to call is 1 815-923-4350. Our customer service representatives will be happy to assist you.

Reship Policy
Q. If the item is delayed in shipment or not delivered due to an incorrectly or insufficiently entered address, will St Roger Abbey reship the item?

A. Because our products are perishable food items and cannot be restocked once they leave our facility, we cannot be held responsible for orders that are delayed or not delivered because of an incorrect or insufficient address. Please make sure that the shipping address is absolutely correct before you submit the order. Returns are not accepted.

Still Need Help?
Q. My question has not been answered by the above information.

A. Please feel free to contact our customer service department via email at smva@StRogerAbbey.org